Privacy Policy

Personal Information

Mandatory Information (Required for Account Creation):

• First Name and Last Name
• Phone Number (required)
• Date of Birth

Optional Information (For Better Astrological Services):

• Email Address
• Time of Birth
• Place of Birth
• Gender
• Address
• Profile Picture

Consultation Data

• Chat messages between you and astrologers
• Consultation history and dates
• Birth charts and predictions generated
• Questions asked to astrologers
• Payment transaction details

Technical Information

• Device type, model, and operating system
• App usage data (features used, time spent)
• Error logs and crash reports
• Push notification tokens

What We DO NOT Collect

• Real-time or background location data
• Device contacts
• Photos or media (except profile picture if you upload)
• SMS messages or call logs

2.1 Voice Calling & Microphone Usage

Our app provides real-time voice calling features. To enable this functionality, we require access to your device’s microphone.

• Microphone access is used only during an active voice call.
• Your audio is transmitted in real time to the call participants.
• We do NOT store, save, record, or monitor any audio.
• The microphone may continue to run in the background if the call remains active.

Third-Party Voice System (Agora):

• Voice call transmission is powered by Agora, a real-time communication provider.
• Agora may temporarily process technical data such as audio stream, device information, and network quality solely for delivering the call.
• We do not manage Agora’s internal processing.

You may deny microphone permission at any time through device settings; however, voice calling will not function without it.

We do not sell, store, or share any voice data or personal audio information.

For more details, you can review Agora’s privacy policy: https://www.agora.io/en/privacy-policy/

• To connect you with astrologers for consultations
• To generate personalized birth charts and horoscopes
• To maintain real-time chat functionality
• To process payments securely
• To store your consultation history for reference
• To send notifications about chat messages and sessions
• To improve our services and fix technical issues
• To comply with legal requirements

With Astrologers

We share limited information with astrologers to provide consultation services:

• Your name and profile picture
• Your birth details (date, time, place)
• Your chat messages and questions

Note: Astrologers are bound by confidentiality and cannot share your information with others.

With Service Providers

We use trusted third-party services:

• Payment Processing: Razorpay for secure transactions (we do NOT store your card details)
• Real-time Messaging: Socket.IO for chat functionality
• Analytics: Firebase Analytics for app performance and improvement
• Cloud Storage: Amazon Web Services (AWS) for secure data hosting
• Notifications: Firebase Cloud Messaging for push notifications

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court orders, or to protect our rights and user safety.

We protect your data with:

• SSL/TLS encryption for all data transmission
• Secure WebSocket (WSS) for real-time chat messaging
• Encrypted storage for sensitive information
• Regular security monitoring and system updates
• Secure payment gateways (we don't store card details)
• Access controls and authentication mechanisms

Disclaimer: While we use industry-standard security measures, no internet transmission is 100% secure. You are responsible for keeping your account credentials safe.

We use Razorpay as our secure payment gateway to process all transactions within the app. Users can make payments for booking pooja services and consulting with real astrologers through Razorpay’s secure payment system.

All transactions are handled directly between the user and Razorpay. We do not store or have access to your full payment information such as credit/debit card numbers, CVV, or banking credentials.

Razorpay may collect limited payment details (such as transaction ID, UPI ID, or partial card information) necessary to complete the payment as per their privacy policy. You can review Razorpay’s Privacy Policy here: https://razorpay.com/privacy/.

Payment Terms

Payments made through the app are for real-world services, including astrology consultations and pooja bookings.

• All payments are non-refundable once the service is confirmed, except in cases of transaction failure or duplicate charges.
• Users are advised to ensure accurate details before confirming a booking or consultation.

Refunds and Cancellations

If a payment fails or a confirmed service cannot be fulfilled due to technical or scheduling issues, users may contact our support team for assistance.

Refunds (if applicable) will be processed back through Razorpay within 7–10 business days.

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct your information through app settings
• Delete: Request deletion of your account and all data
• Opt-out: Unsubscribe from marketing communications
• Control: Manage notification permissions in settings

To exercise these rights, contact us at: meghakapila30@gmail.com

• Account Data: Kept until you request deletion
• Consultation History: Stored for your reference unless you request deletion
• Chat Messages: Retained for consultation continuity
• Payment Records: Kept for 7 years for legal and tax compliance
• Technical Logs: Stored for 90 days for troubleshooting

Our services are designed for individuals aged 18 and above.

• Users under 13 are not permitted without parental consent
• Users aged 13-17 require parental consent to use the app
• Parents can supervise their children's activities and request data deletion

If we discover we have collected data from a child under 13 without consent, we will immediately delete it.

We request notification permission to send you:

• Chat message alerts from astrologers
• Call request notifications
• Ongoing session timer in notification bar
• Payment confirmations
• Important service updates

You can manage notification preferences in your device settings or app settings.

For Indian Users: We comply with the Information Technology Act, 2000 and related rules.

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date
• We will notify you via in-app notification or email
• Continued use after changes means you accept the updated policy

Please review this policy periodically to stay informed.